FAQ

What are the delivery times?

Your order is processed within 24 to 48 hours. Delivery then takes 3 to 5 business days. Shipping is free throughout France, with no minimum purchase, and includes tracking.

Can I return an item?

Yes. You have 30 days to change your mind. The item must be unused and in its original packaging. We will issue a refund upon receipt.

Is payment secure?

Completely. 100% secure payment. We accept: Credit cards (Visa, Mastercard, American Express), Apple Pay, PayPal, Klarna (installment payments), and Cartes Bancaires. All payments are SSL encrypted.

How do I track my order?

As soon as your order ships, you will receive an email with a tracking number. Have a question? Write to us, we respond quickly.

Are your products safe for my pet?

Yes. We prioritize healthy and suitable materials: ceramic, natural sisal, food-grade silicone. We exclude any products we wouldn't want in our own homes.

Another question?

Contact us via the Contact page — we are here to help.